Job Title: Customer Service Representative
Location: Philadelphia, PA
Job Type: Full-time
Position Summary:
As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. You will work in a fast-paced environment and engage with customers through various communication channels, including phone, email, and chat.
Key Responsibilities:
- Provide prompt, courteous, and effective customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Guide customers on product features, services, and troubleshooting processes.
- Maintain accurate records of customer interactions and transactions in the customer service management system.
- Collaborate with internal teams (e.g., sales, technical support) to resolve customer issues efficiently.
- Escalate unresolved issues to appropriate departments for further investigation.
- Assist customers with order placements, billing inquiries, and service changes.
- Stay updated on company products, services, and policies to provide accurate information.
- Continuously seek opportunities to improve the customer experience.
Benefits:
- Competitive salary and bonus structure
- Health, dental, and vision insurance
- 401(k) plan with company match
- Professional development opportunities
- Flexible work environment
- High school diploma or equivalent; Associate or Bachelor’s degree is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to think on your feet.
- Familiarity with CRM systems and practices is a plus.
- Ability to handle stressful situations and adapt to changing environments.
- Strong attention to detail and organizational skills.
- Team player with a positive attitude.
