Position Summary:
The Service Manager is responsible for leading and managing the Harley-Davidson service department, ensuring the highest level of customer satisfaction, operational efficiency, and profitability. This role requires strong leadership skills, a deep understanding of motorcycle service operations, and a passion for the Harley-Davidson brand and lifestyle.
Key Responsibilities:
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Department Leadership
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Oversee day-to-day operations of the service department.
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Manage, train, and motivate service technicians, advisors, and support staff.
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Schedule and assign work to ensure maximum productivity and quality.
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Customer Service
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Foster a customer-first environment and resolve any service-related issues promptly.
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Ensure that service writers/advisors provide accurate estimates and timely communication to customers.
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Monitor customer satisfaction metrics and implement improvements as needed.
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Technical Oversight
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Ensure all motorcycles are serviced and repaired to Harley-Davidson standards.
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Work closely with parts and sales departments to ensure seamless workflow and communication.
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Administrative Duties
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Maintain proper records, including work orders, repair histories, and warranty claims.
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Monitor service department profitability and implement strategies to improve performance.
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Ensure compliance with OSHA safety standards and dealership policies.
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Inventory and Equipment Management
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Monitor and maintain tools, equipment, and shop cleanliness.
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Assist in ordering and maintaining appropriate inventory of parts and supplies.
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Required Qualifications:
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3–5 years of service management experience in a powersports or automotive environment (Harley-Davidson preferred).
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Strong leadership and team-building skills.
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Excellent communication, organizational, and customer service skills.
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Knowledge of Harley-Davidson motorcycles, service procedures, and diagnostic tools.
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Experience with dealer management systems (DMS) such as Talon or Lightspeed.
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Valid motorcycle endorsement (preferred or required depending on state regulations).
Work Environment & Physical Requirements:
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Fast-paced dealership environment with frequent customer interaction.
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Requires walking, standing, and lifting up to 50 pounds.
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Weekend and extended hours during peak riding season.
Benefits:
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Competitive salary + performance-based bonuses
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Health, dental, and vision insurance
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401(k) with employer match
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Paid time off and holidays
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Employee discounts on parts, apparel, and motorcycles
As the Service Manager, you'll have the chance to lead a skilled team, implement your vision for customer service and efficiency, and directly influence the success of the dealership and legendary brand! Apply Now!
