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Advanced Diagnosis and Troubleshooting:
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Perform comprehensive diagnostics on all Ford and Lincoln vehicle systems, including gasoline, diesel, hybrid, and electric powertrains, using advanced Ford proprietary diagnostic tools (e.g., IDS/FDRS, VCMM, VMM) and traditional shop equipment.
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Analyze complex diagnostic trouble codes (DTCs), live data, wiring diagrams, and technical service bulletins (TSBs) to pinpoint root causes of vehicle malfunctions, even for intermittent or unusual issues.
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Utilize advanced test procedures for engine performance, transmission, electrical, HVAC, suspension, steering, and braking systems.
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Expert Repair and Maintenance:
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Execute highly complex repairs across all vehicle systems, including engine overhauls, transmission rebuilds, advanced electrical system repairs, module programming, and high-voltage hybrid/EV system work.
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Perform all levels of factory-scheduled maintenance and repairs according to Ford Motor Company specifications and warranty guidelines.
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Ensure all repairs are completed correctly the first time (Fixed Right the First Time - FRFT) to maintain high customer satisfaction and minimize comebacks.
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Conduct thorough quality control checks and test drives to verify repairs.
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Technical Resource and Mentorship:
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Serve as a primary technical resource for other technicians, service advisors, and parts department personnel, offering guidance, training, and support on complex vehicle issues.
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Mentor and train junior technicians, apprentices, and A-level technicians, helping them develop their diagnostic and repair skills, and understand Ford-specific procedures.
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Stay abreast of the latest Ford technological advancements, new vehicle models, and repair techniques through continuous Ford factory training (web-based and instructor-led).
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Documentation and Compliance:
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Accurately document all diagnostic procedures, repairs performed, parts used, and recommended future services on repair orders and dealership management systems.
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Ensure strict adherence to all Ford warranty policies and procedures.
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Comply with all federal, state, and local regulations, including hazardous waste disposal and safety standards.
Certifications and Training:
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Ford Master Technician Certification: This is the most crucial requirement, demonstrating the highest level of expertise across various Ford vehicle systems.
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Ford Senior Master Technician Certification (Highly Desirable): Represents the pinnacle of Ford training and ongoing commitment.
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Experience:
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5-7+ Years of Automotive Technician Experience: A significant portion of this experience must be specifically with Ford and Lincoln vehicles, ideally within a dealership environment.
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Proven Diagnostic Track Record: Demonstrated ability to accurately diagnose and resolve complex, challenging vehicle issues.
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Mastery of Ford Diagnostic Tools: Expert proficiency with Ford-specific diagnostic software (e.g., IDS/FDRS, VCMM, VMM) and diagnostic procedures.
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Advanced Electrical and Electronic System Expertise: Deep understanding of electrical circuits, module reprogramming, network communication (CAN bus, LIN bus, etc.), and advanced sensor diagnostics.
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Comprehensive Powertrain Knowledge: In-depth understanding and repair capability for Ford's gasoline, diesel, hybrid, and electric powertrains.
