Job Title: Call Center Agent
Location: Philadelphia, PA
Job Type: Full-Time
Department: Customer Service / Call Center
Job Description:
We are seeking a highly motivated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving inquiries or issues in a professional and timely manner. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding service.
Key Responsibilities:
- Answer inbound calls and assist customers with inquiries, product or service information, and troubleshooting.
- Make outbound calls for follow-up, surveys, or sales purposes as needed.
- Record customer interactions, transactions, and feedback in the CRM system accurately and in a timely manner.
- Provide product and service information and advise customers on the best solutions.
- Meet or exceed performance goals, including call handling time, customer satisfaction, and issue resolution.
- Collaborate with other team members and departments to improve processes and enhance the customer experience.
- Adhere to company policies, procedures, and quality standards.
- High school diploma or equivalent; college degree preferred.
- Strong verbal communication and active listening skills.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Excellent problem-solving and conflict resolution skills.
- Proficient in using computers and various software applications (CRM, Microsoft Office).
- Positive attitude and the ability to stay calm and patient under pressure.
