Job Title: Call Center Agent
Location: Charlotte, NC
Job Type: Full-Time
Job Summary
The Call Center Agent will handle inbound and outbound customer calls, providing excellent customer service and support. This role requires strong communication skills, patience, and problem-solving abilities to address customer inquiries, resolve complaints, and provide information about our products and services.
Key Responsibilities
- Handle inbound and outbound customer calls in a timely manner.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Update customer accounts and records of inquiries, complaints, or comments.
- Communicate company policies and provide accurate information about products or services.
- Achieve and maintain performance goals, including call quality, response time, and customer satisfaction.
- Attend training sessions and stay informed on company updates, products, and services.
- High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work well in a fast-paced and team-oriented environment.
- Proficiency in using computers and CRM software.
