Earn $37,000 To $65,000 Yearly (In addition to hourly pay there is a monthly commission that is determined by how many customers you influence to purchase a vehicle at any of our three dealerships) We have a ton of resources via CRM's, in which we have access to over 100k potential customers. Using these resources and phone calls, text and emails, you will try to contact and advertise to as many potential buyers as possible. You will be paid hourly and in addition, you will get paid for every customer that buys a vehicle ($20-$30 per vehicle) and an extra $5.00 for every appointment you make in which the customer shows up (regardless if they buy or not. If they buy, you get $20-$30 for each sale, and $5.00 for the appointment show) Since we work for three different stores and not just any dealership but dealers that rank among the top 10 in the country for how many cars they sell each month, our best performer is bringing in over 100 deals a month.
*Message from the BDC Manager*- Thank you for reading this job description. I think it's important to be transparent with any potential candidates because I certainly remember what it was like being on the other side of this ad and having questions about the job opportunity. I was given a chance here and hired even though I didn't have any experience in the Automotive sales field, but I showed up each day with motivation and a good attitude and I was able to use my brain and come up with new ways to bring customers in. Innovation was encouraged and the freedom to experiment with different methods was nice as opposed to having to stick to a script word for word. If I presented another idea that kept a goal and message that goes with Lindsay's customer-first policy, I was allowed to try it out and if it produced results, it would be integrated into the day-to-day. Over the next 5 years my hard work was noticed and I was rewarded and then eventually promoted to manager. I can honestly say that there is a culture and attitude here now that encourages innovation and new ideas, as long as they carry out Lindsay's goal which is to make sure the customer is taken care of and satisfied. Whether you are considering this department (BDC) or sales or service etc I encourage you to apply and come in and meet with a manager and talk to employees here and look around and see the culture and attitude I described. Thank you very much for your time and thank you for considering Lindsay.
Automotive BDC (Business Development Center) Representative: Lindsay Chrysler Dodge Jeep Ram - Manassas VA
Lindsay CDJR of Manassas VA is a rapidly growing automotive dealership that is looking to hire a Business Development Representatives to join our Business Development Center (BDC).
BDC Representative Qualifications:
- Confident, pleasant, and professional phone voice
- Possess time management skills and be able to work independently
- Take direction well
- Must like being part of a TEAM
BDC Representative Responsibilities:
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management to market to potential customers
- Set appointments
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer service and achieve the highest degree of customer satisfaction
- Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Meet specified monthly targets and goals
- Check email frequently and respond to inquiries immediately
- Deliver inquiries/messages intended for other sales personnel and departments promptly
- Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
What does a normal day look like for a BDC representative?
We are flexible on scheduling. Some reps here work 7:30 AM to 3:30 PM, 8:00 AM to 4:00 PM, 9:00 AM to 5:00 PM, and 10:00 AM- 6:00 PM. The shift would be Monday-Friday, however, if a rep wants to be off on a day during the week, they can work Saturday to make up for those hours. For example, one shift could be Tuesday-Saturday. Upon hiring, we will do our best to work a schedule that you are comfortable with and allows you to be productive and make upgrade pitches to service customers and contact as many potential buyers as possible.
In the morning, all three stores will have a decent amount of customers in for service. These are customers that are coming in for everything from oil changes to major engine work. When appropriate and within reason, the BDC will contact these service customers and see if they would like to consider trading in their current vehicle for an upgrade. We get 50+ deals total a month from customers who are in service. Once the service customers are covered, the BDC rep will use their CRM software in which there are hundreds of thousands of customers listed. The BDC rep contacts a customer, by phone/text/email (using common sense on which method would be preferred) and using the guidelines that we teach, attempts to bring the customer in to talk to a salesperson. with the hope of customer trading their vehicle in for an upgrade. We avoid coming off as telemarketers and our goal is to find situations in which the customer can trade their vehicle in and get a new model. It is not always difficult to sell a customer on this and that's thanks to Lindsay's aggressive pricing. There are countless reviews of customers who had no idea they qualified for the upgrade program and were surprised and happy to walk away with a great deal on a new vehicle. As a BDC rep, you will bridge these customers to the sales department.
If you have any questions about the day-to-day process or anything in general, do not hesitate to reach out.
BDC Representative Benefits:
- Medical, dental & vision benefits
- Company-paid life insurance
- Vacation and PTO
- 401K
- Merit raises and bonuses
- Employee rewards program for every year employed
We are an equal-opportunity employer and a drug-free workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks and drug test.
The Lindsay name has been a part of the Washington DC/NOVA business landscape for more than fifty years. A family owned and operated dealer group, the Lindsay Auto Group is the number one auto group in the nation to work for, according to countless local and national automotive professionals. Here at Lindsay we strive to provide, well paid, fair and sustainable job opportunities to the 10 communities that we represent in the DC/NOVA area. Join our team and find out for yourself, YOU WILL LOVE IT AT LINDSAY.
The BDC handles hundreds of potential customers a day. We sort through data, looking for customers that are in a good position to purchase a vehicle with Lindsay. You are paid hourly plus commission, for every customer that you are responsible for bringing in.
APPLY TODAY AND JOIN THE WINNING TEAM AT LINDSAY CHRYSLER DODGE RAM OF MANASSAS!
BDC Representative Preferred Skills and Experience:
- Prior customer relations or BDC experience preferred, but not required. We are willing to train and develop the right individual.
- Excellent customer relationship skills
- Self-starter, motivated and success driven
- Must be able to pass background and drug screenings
