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Review and process warranty claims for service and repair work on vehicles.
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Ensure all warranty claims comply with manufacturer policies and guidelines.
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Submit claims to the appropriate manufacturer or third-party for reimbursement.
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Maintain accurate documentation of warranty claims and related paperwork.
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Communicate with customers, service advisors, and technicians to gather necessary information for claims.
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Track the status of submitted warranty claims and follow up as needed to ensure timely resolution.
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Analyze warranty data to identify trends and potential issues with vehicle repairs or service.
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Work closely with the service department to ensure smooth processing of warranty-related services.
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Maintain an up-to-date knowledge of warranty policies and manufacturer requirements.
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Process warranty part returns and ensure proper handling of defective parts.
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Assist in resolving warranty-related disputes or concerns between the dealership and manufacturers.
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Provide administrative support to the service, sales, and HR department as needed.
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Experience in warranty administration, automotive service, or related field preferred.
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Strong knowledge of automotive service and repair procedures.
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Familiarity with warranty policies and procedures for various automotive manufacturers.
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Excellent communication and customer service skills.
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Strong attention to detail and organizational skills.
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Ability to work independently and as part of a team in a fast-paced environment.
