We are seeking an experienced and motivated Volvo Service Shop Foreman to lead and support our service technicians in delivering high-quality repairs and exceptional customer satisfaction. The Shop Foreman will provide technical guidance, assist with complex diagnostics and repairs, monitor shop productivity, and ensure all work is completed accurately, efficiently, and in accordance with Volvo manufacturer standards.
The ideal candidate is an experienced automotive technician with strong diagnostic skills, leadership abilities, and a commitment to maintaining a productive, professional, and safety-focused service department.
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Provide technical leadership, guidance, and support to service technicians.
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Assist technicians with complex mechanical, electrical, electronic, and diagnostic issues.
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Diagnose difficult vehicle concerns and help develop effective repair solutions.
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Support the Service Manager in assigning work, managing workflow, and maintaining efficient shop operations.
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Monitor repair quality, technician productivity, efficiency, and turnaround times.
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Ensure repairs are completed according to Volvo repair procedures, technical bulletins, warranty requirements, and manufacturer standards.
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Assist with quality control inspections and verify repairs before vehicles are returned to customers.
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Help identify technician training needs and provide ongoing technical coaching.
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Support the use of Volvo diagnostic equipment, factory repair information, and specialized service tools.
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Assist with warranty documentation, repair order accuracy, and proper documentation of diagnostic findings.
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Maintain a clean, organized, and safe working environment in accordance with dealership policies and OSHA requirements.
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Communicate effectively with service advisors, parts personnel, management, and technicians to resolve repair concerns.
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Promote teamwork, accountability, and a culture of first-time repair accuracy and customer satisfaction.
Requirments:
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Minimum of 5 years of automotive repair experience, preferably in a dealership environment.
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Previous experience as a Shop Foreman, Lead Technician, Master Technician, or Senior Diagnostic Technician preferred.
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Volvo dealership experience strongly preferred.
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Strong knowledge of automotive mechanical, electrical, electronic, and computer-controlled vehicle systems.
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Advanced diagnostic and troubleshooting skills.
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Familiarity with Volvo VIDA diagnostic software and factory service information preferred.
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Ability to guide, motivate, and support a team of technicians.
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Strong organizational, communication, and problem-solving skills.
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Ability to work in a fast-paced environment while maintaining high-quality repair standards.
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Valid driver's license with a clean driving record.
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Volvo factory training
