Service Manager - Monroe, Michigan, United States

Automotive Service Manager

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

The Automotive Service Manager (ASM) acts as the primary contact between the dealership and managing the completion of customer's repair and maintenance services. He or she works with the team to thoroughly understand a customer's service/repair needs and works closely with the service team in order to stay informed of the status of repairs and special orders.

The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities.

Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required.

He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment
• Sells only required service and maintenance to customers and follows dealership service sales policy and procedures
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned