Service Dispatcher
We are currently looking for an outgoing and dependable individual to join our team as a service dispatcher and admin assistant to the service director.
The Service Dispatcher and admin assistant plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
This person should be very organized and have great communication and time management skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
- Assisting the Parts and Service Director.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technical skill level required
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
- Prepares estimates when required
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
- Coordinates questions and issues with the appropriate department personnel
- Manages communication, such as phone calls and messages for the department
- Provides clerical support, such as typing, filing, copying, data entry, and record keeping
- Assists customers with as needed, including questions, payments, paperwork, etc.
- Assist with timecards and punch times.
- Performs other duties as assigned
Requirements
· Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
· Administrative experience a must.
· Dealership experience a must
· Knowledge of manufacturer warranty claims procedures.
· Highly professional and dependable
· Helpful attitude and friendly demeanor
· Productive with minimal supervision
· Strong scheduling and organizational skills
· Strong computer and internet skills, including Microsoft Office suite
· Unrestricted driver’s license and clean driving record
· Neat, clean, and professional appearance
· Dependable and focused on great customer service
Compensation
· Competitive Pay Based on Experience
· Medical Benefits
· Paid Vacation
· Holidays
· Professional Workplace
· Non-Smoking Workplace
· Drug Free Workplace
· Opportunity for Advancement
· Direct Deposit
· 401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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