Mechanicsville KIA is excited to welcome a guest oriented Automotive Service Coordinator to assist our service department!
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a Service Coordinator you will be responsible for answering service department calls as well as coordinating service for our customers promptly in a professional and courteous manner.
Answer service department calls quickly and with a friendly attitude.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Properly dispatch phone calls to appropriate service department leads.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
High volume call experience.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
Its Time To Make The Most Important Move Of Your Career!
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!
Apply By Clicking The "Apply Now" Button
