Automotive Rental Clerk
Experience in the Retail Automotive Rental Business Preferred
The Rental clerk provides a superior, friendly, and efficient transaction using the company approved sales and service processes. This position facilitates the entire rental process through verification and documentation of all necessary driver information, payment verification or source of internal payment.
The Rental clerk will maintain daily contact with customers and provide exceptional support through professional verbal and written communication. The success of this role will be measured through the customer service scores provided by the customer and the profitability of the department.
Responsibilities:
- Prepare all rentals and return documents accurately and completely
- Verify that all vehicles are ready for customer pickup. Vehicles must be clean and damage free.
- Verify that each vehicle's gas tank is filed and that all fluids are filled.
- Qualify each customer using our company rental requirement guidelines
- Verify that all internal customers have the proper documentation prior to the release of the vehicle
- Use company approved sales and service techniques when determining customer needs
- Offer optional products to meet customer wants and needs
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Prepare the Rental Agreement Folder with all required information
- Ensure that the return date and time on the rental agreement is accurate
- Review all charges at the time of vehicle return
- Answer the phones to assist customers in a friendly, helpful and prompt manner
- Assist customers by effectively resolving all customer service issues
- Assist and coordinate customers within the queue to minimize any wait time
Skills/Requirements:
- Must be at least 18
- High School Diploma or G.E.D. required
- Must have a valid driver’s license and an insurable driving record
- Excellent verbal and written communication
- Strong time-management/organizational skills
- Strong attention to detail
- Comfortable working independently and with a team
- Able to work outdoors in all types of weather conditions.
- Willing to go the extra mile for the customer and the company
- Ability to juggle multiple responsibilities and meet deadlines
- Maintain a positive outlook when dealing with adversity
What We Offer
- Medical, Dental, and Vision Insurance
- 401K Plan with employer matching
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and Wellness Coaching
- Discounts on products and services
- Split Schedule
- Closed on Sunday
Who We Are
Krieger Ford is a locally-owned, family-operated Ford dealership serving Central Ohio for over 50 years. At Krieger Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals for their hard work and dedication. Our dealership works as a team, and we strive to be the best for our customers.
Every employee at Krieger Ford is absolutely critical to its success and we are always looking for bright, driven, and energetic professionals to add to our world-class team. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
