Receptionist Service Advisor Scheduler - Springfield, Virginia, United States

Lindsay Collision Center Springfield is in search of a full-time receptionist.  We are a fast-paced collision center looking for someone who possesses a warm, positive and outgoing attitude along with the ability to multitask and work as a team.

Benefits include 401K, employer match, paid vacation, and holidays.

Come join our team. We are excited to hear from you!

Job Summary

• Greet all customers in a timely, friendly and professional manner.
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
• Coordinate withTow companies to provide one-stop service to all customers
• Repair Orders: All files are opened with compliance, including obtaining proper authorizations
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
• Follow up on all DRP assignments present and past in order to maintain sales for the center
• Maintain DRP logbooks and Enterprise ARMS by 9am daily
• Secure proper payments; DRP DTPS completed as required
• Filing daily: customer records, RO’s
• Complete daily balance
• Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, magazines, etc.) as well as maintaining the customer waiting area
• Comply with all safety rules, guidelines and standards
• Perform other duties as required to successfully meet the needs of the business