Caliente Harley-Davidson Motorcycle Service Advisor
We are a Motorcycle dealership dedicated to providing riders with top-notch motorcycles and exceptional service. With a passion for the open road and a commitment to excellence, we're seeking a Motorcycle Service Advisor to join our team and play a crucial role in ensuring our customers' Motorcycle experiences are second to none.
Job Description:
As a Motorcycle Service Advisor, you will be the face of our service department, responsible for creating a welcoming and informative experience for our valued customers. You will play a pivotal role in ensuring their motorcycles are serviced, maintained, and repaired to the highest standards.
Key Responsibilities:
- Greet customers with a warm and professional demeanor.
- Listen to customers' concerns and accurately document motorcycle issues.
- Consult with technicians to assess and diagnose motorcycle problems.
- Provide customers with detailed explanations of recommended services and repair options.
- Generate service estimates and invoices.
- Schedule service appointments and follow up with customers regarding service progress.
- Maintain clear and organized records of customer interactions and service history.
- Communicate effectively with both customers and service technicians.
- Keep abreast of product knowledge and service procedures.
- Assist with customer inquiries over the phone and via email.
- Uphold our dealership's commitment to exceptional customer service.
Qualifications:
- Previous experience as a Service Advisor in the motorcycle industry is preferred.
- Passion for motorcycles and the riding lifestyle.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Detail-oriented with strong organizational skills.
- Proficiency in using computerized service management systems.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and some evenings.
- Motorcycle endorsement (preferred but not required).
Benefits:
- Competitive salary commensurate with experience.
- Paid time off and holiday pay.
- Employee discounts on motorcycles and parts.
- Ongoing training and development opportunities.
- A supportive and enthusiastic team of Motorcycle enthusiasts.
If you're a Motorcycle enthusiast with a passion for delivering exceptional customer service and you're looking to join a dynamic team, we want to hear from you! Apply today by submitting your resume explaining why you're the ideal candidate for the Motorcycle Service Advisor role.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the Motorcycle industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
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