BDC Internet Sales Representative
As a BDC Internet Sales Representative you’ll be a vital link between potential customers and the dealership. Your role is essential in driving customer satisfaction and facilitating sales growth. Here are the key responsibilities and qualifications:
Responsibilities:
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Lead Management:
- Handle incoming inquiries from potential customers via phone calls, emails, and live chat.
- Provide information about Ford vehicles, pricing, and availability.
- Nurture relationships with leads and follow up consistently.
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Appointment Scheduling:
- Schedule appointments for interested customers to visit the dealership.
- Coordinate with the sales team to ensure a seamless experience for customers.
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Customer Engagement:
- Respond promptly to internet leads and inquiries.
- Address customer pain points and provide excellent service.
- Maintain extensive product knowledge to assist customers effectively.
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Administrative Support:
- Assist with data entry, maintain customer records, and handle paperwork.
- Collaborate with the sales team to streamline processes.
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Problem-Solving:
- Resolve customer queries and find solutions to any issues.
- Ensure a positive customer experience throughout the sales process.
Qualifications:
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Communication Skills:
- Excellent verbal and written communication skills.
- Ability to engage with customers professionally and persuasively.
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Customer-Centric Approach:
- Passion for providing exceptional customer service.
- Ability to build rapport and maintain relationships.
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Organizational Skills:
- Efficiently manage leads, appointments, and follow-ups.
- Attention to detail in administrative tasks.
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Tech-Savvy:
- Comfortable using digital tools, CRM systems, and communication platforms.
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Team Player:
- Collaborate with colleagues, sales managers, and other team members.
Compensation:
- Compensation for BDC Internet Sales Representatives is hourly plus commission paid for every appointment that shows plus level bonus for achieving certain levels of appointment shows.
If you’re enthusiastic about seeling vehicle appointments, enjoy connecting with customers, and thrive in a dynamic environment, this role could be a great fit for you!
BDC Internet Sales Representative should possess a combination of skills and qualifications to excel in their role. Here are the key qualifications for an automotive BDC rep:
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Customer-Centric Approach:
- Passion for providing exceptional customer service.
- Ability to build rapport and maintain positive relationships with potential customers.
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Communication Skills:
- Excellent verbal and written communication skills.
- Ability to engage with customers professionally and persuasively over phone calls, emails, and live chat.
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Tech-Savvy:
- Comfortable using digital tools, CRM systems, and communication platforms.
- Proficient in handling internet inquiries and leads.
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Organizational Skills:
- Efficiently manage leads, appointments, and follow-ups.
- Attention to detail in administrative tasks, such as data entry and record keeping.
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Sales Experience:
- Prior experience in internet sales is beneficial but not required.
- Familiarity with automotive products, services, and terminology is a plus.
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Self-Motivation and Energy:
- Self-starter with a positive and high-energy presence.
- Motivated to achieve sales targets and contribute to dealership success.
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Team Collaboration:
- Ability to work collaboratively with colleagues, sales managers, and other team members.
- Adaptability to a dynamic and fast-paced environment.
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High School Diploma or Equivalent:
- Typically, a high school diploma or GED is the m
