The Hostess’ role is to welcome guests in a warm and friendly manner. Determine their dining needs. Seats guests and manage the seating chart. The hostess monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Essential Job Functions:
- Greeting customers as they walk into the restaurant
- Helping customers with reservations and guiding them to their table
- Giving customers accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
Competencies:
- Verbal communication
- Organization
- Time management
- Attention to detail
- Problem-solving
- Independence
Physical Demands:
- The employee is occasionally required to stand; walk
- Use hands to finger, handle, or feel objects, tools, or controls
- Reach with hands and arms
- Stoop, kneel, crouch or crawl
Minimum Skills and Qualifications:
- Previous food and beverage experience desirable
- Prioritization and problem-solving
- Organization and planning
- Attention to detail
- Customer service
