A Harley-Davidson Sales Fit Specialist acts as a brand ambassador, helping customers select the right motorcycle based on riding style, experience, and physical fit. This role focuses on delivering exceptional, enthusiast-level customer service, guiding demo rides, managing sales leads through CRM systems, and finalizing sales, often in a commission-based environment.
Core Responsibilities
- Customer Consultation & Fitting: Greet guests promptly, understand their needs, and fit them to the appropriate new or used motorcycle.
- Sales Process Execution: Actively develop prospects and guide customers through the 12-step sales process, from greeting to closing.
- Demo Rides: Lead test rides, ensuring all safety procedures are followed and customers are comfortable on the bike.
- Follow-Up & CRM: Consistently contact potential customers via phone, text, and email, utilizing CRM software to track activity.
- Product Knowledge: Maintain expert knowledge of Harley-Davidson motorcycles, accessories, and motorclothes to recommend products confidently.
- Showroom Maintenance: Keep the sales floor, and specific motorcycles assigned to them, clean and properly displayed.
Job Requirements
- License: A valid driver's license with a motorcycle endorsement (M1/M2) is typically required or preferred.
- Attitude: High energy, self-motivated, and passionate about the motorcycle lifestyle.
- Physical Requirements: Ability to stand for long periods, walk the showroom, and move motorcycles (some over \(900\) lbs) by pushing and pulling.
- Schedule: Willingness to work weekends, evenings, and holidays.
- Sales License: Ability to obtain a state-specific salesperson license if required
Compensation & Benefits
- Pay Structure: Often a combination of base hourly pay and performance-based commissions.
- Earning Potential: High-performing specialists can earn significant income.
- Training: Paid training is commonly provided to learn the sales process and product line.
This role is ideal for individuals who are enthusiastic about Harley-Davidson culture and thrive in a fast-paced, customer-focused sales environment.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the Motorcycle industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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