Express Service Advisor
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians.
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.
They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnose of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, training, and educational classes as required
- Performs other duties as assigned
Requirements
- Post-secondary automotive training or equivalent work experience a plus
- One year of dealer-level or large facility experience preferred
- Broad scope of automotive mechanical/electrical knowledge
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Professional and dependable
- Unrestricted driver’s license and clean driving record
- Computer and internet skills
Compensation
- Competitive Pay Based on Experience
- Medical Benefits
- Paid Vacation
- Holidays
- Professional Workplace
- Non-Smoking Workplace
- Drug Free Workplace
- Opportunity for Advancement
- Direct Deposit
- 401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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