Ford dealer EV E-drive manager
The EV/e-drive manager is responsible for overseeing all aspects of the dealership's electric vehicle service and maintenance operations. The manager must ensure a best-in-class experience for EV owners, stay current on Ford's EV technologies, and manage a team of EV-certified technicians. This role emphasizes customer satisfaction, operational efficiency, and the development of the EV service business.
Key responsibilities
- Service department management: Plan, organize, and control the daily operations of the EV service drive to meet dealership goals and manufacturer requirements.
- Technician supervision: Supervise, mentor, and train EV-certified technicians to ensure high-quality workmanship and adherence to company and manufacturer policies.
- EV service bay optimization: Ensure that dedicated EV service bays, charging stations, and specialized tools are maintained and utilized efficiently.
- Customer relations: Address and resolve customer concerns and issues specific to electric vehicle maintenance and repair. This includes managing customer expectations regarding battery diagnostics, range, and charging.
- Warranty procedures: Ensure proper warranty procedures are followed for all EV repairs, including accurate billing and collection processes.
- Diagnostic proficiency: Be proficient in advanced EV diagnostic tools and software to assist technicians with complex issues.
- Training coordination: Work with Ford representatives to ensure all EV service staff are current on the latest training, certifications, and product information.
- Performance metrics: Track and analyze key performance indicators (KPIs) related to the EV service department, including customer satisfaction index (CSI), repair times, and profitability.
- Inventory management: Oversee the inventory of EV-specific parts, ensuring necessary components are in stock to minimize customer wait times.
- Marketing support: Collaborate with the dealership's marketing team on initiatives to promote the EV service center and educate customers on the benefits of EV maintenance.
- Safety standards: Enforce safety protocols related to high-voltage systems and battery handling.
Required qualifications
- Proven experience in an automotive service management role, ideally at a Ford dealership.
- Ford EV certification and a deep understanding of electric vehicle technology.
- Demonstrated history of superior customer satisfaction (CSI).
- Experience in expanding service department sales and profitability.
- Strong analytical, problem-solving, and time-management skills.
- Excellent communication and leadership abilities.
- Proficiency with dealership management systems (DMS) and manufacturer software.
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off
Comprehensive employee recognition programs.
Continued training through the manufacturer.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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