Entry Level IT Support Technician
Company Description
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Description
Victory Automotive Group is seeking an Entry Level IT Support Technician to serve as the first point of contact for technical assistance. This position provides an opportunity to develop a career in Information Technology within a collaborative team environment.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
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Provide friendly, first-line support for hardware, software, and network issues via phone, email, chat, and in person
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Set up, configure and maintain computers and mobile devices
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Manage user accounts and permissions in Microsoft 365 and Entra ID
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Document and track requests in the ticketing system from start to resolution
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Escalate complex issues to senior staff with accurate documentation
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Support adherence to information security practices
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Travel to Victory Automotive Group locations to provide on-site support as needed
- Performs other duties as assigned
Requirements
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Working knowledge of Windows and/or macOS and Microsoft 365
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Understanding of basic networking concepts
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Excellent written and verbal communication skills
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Associate degree, relevant certification, or equivalent hands-on experience
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CompTIA A+ or similar certification preferred
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Ability to travel regularly between locations; a valid driver's license and reliable transportation are required
Compensation
- Paid Training & Certification support so you can keep growing your skills
- Opportunities for Career Advancement within our IT Team
- Competitive Pay Based on Experience
- Medical Benefits
- Paid Vacation
- Holidays
- Professional Workplace
- Non-Smoking Workplace
- Drug Free Workplace
- Opportunity for Advancement
- Direct Deposit
- 401(k) with Company Match
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It’s time to make the most important move of your career!
Apply Now!
