Customer Service Representative - New York, New York, United States

Job Title: Customer Service Representative

Location: New York, NY

Company: Club Curate Comm

Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring positive customer experiences.

Responsibilities:

1. Provide Outstanding Customer Support: Respond to customer inquiries via phone, email, chat, or social media channels in a timely and professional manner. Address customer concerns, resolve issues, and provide appropriate solutions to ensure customer satisfaction.

2. Assist with Product Information: Educate customers about our products or services, including features, pricing, and availability. Guide customers through the purchasing process and provide recommendations when necessary.

3. Handle Customer Complaints: Listen actively to customer complaints, empathize with their concerns, and work towards finding satisfactory resolutions. Escalate complex issues to the appropriate departments when needed.

4. Process Orders and Returns: Efficiently process customer orders, returns, exchanges, and refunds according to company policies and procedures. Ensure accuracy in order processing and maintain detailed records of customer interactions.

5. Collaborate with Cross-Functional Teams: Work closely with other departments such as sales, marketing, and logistics to address customer needs and improve overall customer experience. Provide feedback on customer issues and suggest process improvements when necessary.