Job Title: Customer Service Assistant
Location: Washington, DC
Reports to: Customer Service Manager
Job Type: Full-Time
Job Summary:
We are looking for a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for all customers. As a Customer Service Assistant, you will handle customer inquiries, resolve issues, and assist with various service-related tasks, contributing to our customer satisfaction goals.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
- Process orders, returns, and exchanges in a timely manner.
- Provide accurate information on products/services and company policies.
- Assist customers with troubleshooting or resolving issues related to orders, deliveries, and products.
- Collaborate with team members and other departments to resolve complex issues.
- Promote and maintain a positive, professional image of the company in all customer interactions.
- Escalate issues to the Customer Service Manager when necessary.
- Continuously seek opportunities to improve customer service procedures and service standards.
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency in using computers, CRM software, and customer service platforms.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Patience, empathy, and the ability to remain calm under pressure.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
