Customer Service Assistant - Murfreesboro, Tennessee, United States

Automotive Service Department Assistant – KIA of Murfreesboro

KIA of Murfreesboro is seeking a dependable, organized, and customer-focused Service Department Assistant to support our busy and growing service team. This role is ideal for someone who enjoys multitasking, staying organized, and being a key support player in delivering an outstanding service experience to our customers. TUESDAY THROUGH SATURDAY AVAILABILITY IS A MUST!

Position Overview:
The Service Department Assistant provides administrative and operational support to service advisors, technicians, and management. This position plays a vital role in keeping the service department running efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Support service advisors with daily administrative duties

• Assist with scheduling service appointments and customer follow-up

• Prepare, close, and organize repair orders and service paperwork

• Coordinate vehicle flow between the service lane, shop, and parking areas

• Communicate professionally with customers in person and by phone

• Maintain accurate records in the dealership management system

• Assist with cashiering, filing, warranty documentation, and internal paperwork

• Help ensure the service drive and customer areas remain clean and organized

• Provide general support to the service department as needed