Job Title: Customer Service Assistant
Location: Charlotte, NC
Department: Customer Service
Reports To: Customer Service Manager
Position Type: Full-Time
Job Overview: We are seeking a friendly, professional, and dedicated Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent service and support to customers, ensuring their inquiries and issues are resolved promptly and effectively. This role requires a proactive attitude, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Assist customers with inquiries, orders, and issues via phone, email, chat, or in person.
- Resolve customer complaints and issues, ensuring customer satisfaction and retention.
- Maintain and update customer records in the system, ensuring all information is current.
- Handle customer feedback and escalate complex issues to the appropriate team member or manager.
- Collaborate with other departments to ensure smooth service delivery and resolution of customer concerns.
- Assist with administrative tasks, such as filing, data entry, and preparing reports.
- Ensure the customer service area is well-organized and maintains a positive atmosphere.
- Stay up to date with product knowledge, company policies, and industry best practices.
- High school diploma or equivalent (Associate’s degree or higher is a plus).
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with customer service software and databases.
- A positive attitude and a passion for delivering exceptional customer experiences.
- Ability to work independently and as part of a team.
