Concierge Director
We are currently seeking an experienced, motivated, and energetic professional to manage our service concierge department.
The Concierge Director helps grow and maintain the business by coaching and assisting the service concierge department with customer inquiries after-sales purchases or service department visits. This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls, and customer retention. The Concierge Director's goal is to increase customer retention and eliminate issues that may arise from customer interactions that do not meet the expectations of Victory's high standards.
The ideal candidate has experience in a large-volume dealership and some supervisory or management experience. They must have strong sales aptitude, excellent communication, and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Manages customer experiences and makes the proper adjustments to facilitate the highest level of customer satisfaction
- Maintains strong communication with customers to eliminate problems after a sale or service visit
- Develops action plans to rectify problems, and acts as the bridge between the customer and the applicable department
- Maintains a solid customer follow-up system to encourage repeat and referral business
- Performs other duties as assigned
Job Requirements:
- Automotive customer service experience
- Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base.
- Excellent written and verbal communication skills.
- Proven ability to think strategically and evaluate performance metrics to identify trends.
- Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability.
- Ability to effectively communicate with dealership management and coworkers.
- Must be technologically adept to help communicate in a clear and efficient manner using customers' preferred method of communication.
- Strong computer and internet skills, including Microsoft Office suite.
- Basic knowledge using elead CRM system and Reynolds & Reynolds a plus.
- Frequent travel to other Victory locations
- Strong organizational and time management skills
- Ability to multi-task and be flexible in an ever-changing environment.
Compensation
- Competitive Pay Based on Experience
- Medical Benefits
- Paid Vacation
- Holidays
- Professional Workplace
- Non-Smoking Workplace
- Drug Free Workplace
- Opportunity for Advancement
- Direct Deposit
- 401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It’s time to make the most important move of your career!
Apply Now!
