Job Title: Call Center Representative
Location: Philadelphia, PA
Department: Customer Service
Reports To: Call Center Manager
Job Summary:
We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Update customer information in the system accurately and promptly.
- Escalate unresolved issues to the appropriate department or supervisor when necessary.
- Follow up on customer complaints or concerns to ensure a satisfactory resolution.
- Meet performance goals, including call quality, customer satisfaction, and adherence to schedules.
- Maintain a thorough understanding of company products, services, and promotions to assist customers effectively.
- Adhere to company policies and procedures, including data protection and privacy regulations.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to handle a high volume of calls in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Ability to remain calm under pressure and maintain a positive attitude.
- Proficient in using customer service software, databases, and Microsoft Office Suite.
