Job Title: Call Center Customer Service Assistant
Location: Miami, FL
Job Type: Full-Time
Reports to: Call Center Supervisor/Manager
Job Summary:
As a Call Center Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle customer inquiries, complaints, and provide information about our products and services. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong desire to help customers.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries from customers in a professional and courteous manner.
- Issue Resolution: Address and resolve customer complaints and issues efficiently, escalating to supervisors when necessary.
- Documentation: Accurately document all customer interactions and transactions in the CRM system.
- Follow-Up: Conduct follow-up calls or emails to ensure customer issues are resolved and satisfaction is achieved.
- Performance Metrics: Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates.
- Continuous Improvement: Participate in training and development programs to enhance product knowledge and customer service skills.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to remain calm under pressure and handle difficult situations with empathy.
- Proficiency in using CRM software and other computer applications.
- Good organizational skills and attention to detail.
