Job Title: Call Center Agent

Location: Miami, FL

Company: Club Curate Comm

Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Call Center Agent. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle a variety of inquiries, resolve customer issues, and ensure customer satisfaction.

Responsibilities:

Provide information about products and services, pricing, availability, and promotions.
Assist customers with placing orders, processing returns, and resolving any issues or concerns.
Accurately document customer interactions and transactions in the database.
Follow up with customers to ensure their concerns are resolved and their needs are met.
Meet or exceed established performance goals and metrics, including call quality, productivity, and customer satisfaction.
Collaborate with team members and other departments to ensure a seamless customer experience.
Stay up-to-date on product knowledge, company policies, and industry trends.