BDC Business Development Manager
We are seeking a dynamic and experienced BDC Manager to lead our Business Development Center. The ideal candidate will be a trailblazer in the automotive BDC landscape, eager to drive change and deliver unparalleled customer experiences. This role is pivotal in shaping the future of our customer engagement strategies and requires a professional who is adept at balancing strategic leadership with hands-on execution.
Key Responsibilities:
- Develop and implement innovative strategies to increase sales and service opportunities.
- Manage daily operations of the BDC, ensuring efficient lead management and customer follow-up.
- Train and mentor BDC representatives on best practices and advanced communication techniques.
- Monitor performance metrics, providing regular reports to senior management on BDC effectiveness.
- Collaborate with sales and service departments to align BDC initiatives with overall dealership goals.
- Stay abreast of industry trends and competitor strategies to ensure White Plains Honda remains at the forefront of automotive BDC operations.
- Foster a culture of continuous improvement, encouraging team feedback and implementing process enhancements.
At White Plains Honda, we are committed to an ethos of excellence in automotive sales and service, underpinned by our core values of innovation, customer satisfaction, and forward-thinking leadership in the automotive space. Our mission is to not only meet but exceed customer expectations at every turn, ensuring that every interaction is memorable and positive. Our dedicated team of passionate employees is committed to understanding each customers' needs and offering personalized service that leaves them feeling valued and understood. Unlike “old school” dealerships, we embrace innovation at WPH – leveraging exceptional technology and efficient processes that make our jobs easier and our customer’s experiences better. Join our engaging and dynamic team today!
Qualifications:
- Proven experience as a BDC Manager or similar role in the automotive industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Proficiency in CRM software and understanding of data analysis and reporting.
- Innovative thinker with a passion for evolving the automotive BDC space.
- Commitment to White Plains Honda's mission and vision, with a drive to contribute to our success story.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A supportive and collaborative work environment.
- Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and paid time off.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
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