Automotive Service Technician
Customer satisfaction is driven by your personal work habits and professional ethics, and it is a critical component of this role.
As a Service Technician, you will be responsible for setting personal performance goals focused on service improvement and tracking progress against customer satisfaction index (CSI) scores and productivity targets provided by the Service Manager.
Key Responsibilities
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Accurately diagnose and troubleshoot customer concerns using the latest technical and administrative tools
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Demonstrate professionalism and courtesy in all customer interactions
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Act as a secondary greeter on the Service Drive, acknowledging customers who have not yet been assisted
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Stay current with technical publications, Service Communications (Service Comm), and ASIST terminal operations
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Ensure all vehicle services are completed safely, ethically, and correctly the first time
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Address all original customer concerns before recommending additional services
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Inspect vehicles for additional service opportunities in line with manufacturer and local maintenance guidelines
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Return each vehicle in the same or better condition of cleanliness as when received
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Participate in all required factory and in-house training programs
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Complete all repair orders and documentation accurately, ensuring required forms are attached
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Perform additional duties as assigned by the Service Manager, Assistant Service Manager, or Group Leader
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Maintain punctuality, readiness to work, and a clean, professional appearance at all times
Qualifications
Ideal candidates will have:
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Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair services on a variety of vehicle makes and models
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A proven track record of meeting or exceeding performance goals
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Strong communication skills
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A professional appearance and strong work ethic
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A positive, high-energy attitude
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Excellent customer service skills
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Ability to read and interpret instructions accurately
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Sound judgment and decision-making abilities
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A valid state driver’s license with a clean driving record
Education & Requirements
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High school diploma or equivalent required
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Demonstrated technical aptitude, preferably with ASE certification
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Technical or trade school degree preferred
Compensation & Benefits
We offer competitive compensation along with a comprehensive benefits package, including:
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Health benefits
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Paid vacation
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Paid holidays
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A professional and supportive work environment
Join a high-performing team that offers strong growth opportunities, excellent earning potential, and leadership that values your skills, dedication, and drive.
When you join our organization, you’ll benefit from ongoing training, competitive pay, and industry-leading benefits—providing you with everything needed for a successful career in the automotive industry.
The above statements are intended to describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities. Duties may be modified as needed to meet business requirements.
We are an Equal Opportunity Employer and maintain a drug-free workplace.
Take the Next Step in Your Career
Apply today — we look forward to hearing from you!
