AUTOMOTIVE SERVICE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE
Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: Inbound and Outbound - The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.
THE PERKS:
- VERY Competitive Compensation
- Employee Referral Program
- Employee Discounts on Sales and Service
- Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Holiday Savings Program with Employer Match
- Paid Time Off
- Holiday Pay
Skills & Qualifications:
- Must be able to build rapport with customers.
- Must work well in a team atmosphere.
- Excellent verbal, written and communication skills.
- High degree of integrity and professionalism.
- Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit.
- Ability to organize, prioritize and multi-task efficiently.
- Availability and willingness to work a flexible schedule that may include nights or weekends. That does include a few nights a month which are 12:00 pm-9:00 pm and a few Saturdays a month which are 10:00 am to 4:00 pm.
Education and Experience:
- High school diploma or GED certificate preferred.
- Two years of experience in customer service, lead generation, business development, or related field.
- Proficiency with MS Office applications including Word, Excel, and Internet Explorer.
Essential Duties & Responsibilities:
- Assist with incoming service phone calls.
- Calling customers to schedule maintenance and recalls maintaining retention
- Set up, schedule, and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Discuss during customer follow up calls the importance of responding to CSI surveys.
- Bring all customer concerns and complaints to the attention of their direct Manager/and or Service Manager
- Make follow up phone calls to potential/existing customers regarding recalls and other services needed
- Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
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