Automotive Service Advisor
Krieger Ford is looking for a motivated, customer-focused Automotive Service Advisor to join our service team. If you thrive in a fast-paced dealership environment, enjoy helping customers, and know how to build trust through strong communication and service knowledge, we want to hear from you.
This is a great opportunity for someone with automotive service advisor, service writer, dealership customer service, or auto repair customer support experience who wants to grow with a family-owned dealership.
Job Summary
The Service Advisor is responsible for building strong customer relationships and serving as the main point of contact between customers and the service department. This role helps drive sales by recommending needed maintenance and repair services, coordinating technician workflow, and delivering an exceptional customer experience from vehicle check-in through pickup.
The right candidate will be confident in communicating with customers, identifying service needs, upselling recommended services, handling live phone calls, and keeping customers informed throughout the repair process.
Duties and Responsibilities
- Greet customers promptly and professionally in the service drive
- Consult with customers about vehicle maintenance and repair needs
- Perform thorough vehicle walk-around inspections during the write-up process
- Recommend, sell, and upsell maintenance and repair services by explaining value and need
- Build and maintain strong customer relationships through excellent follow-up and communication
- Keep customers informed throughout the repair process, including updates on vehicle status, pricing, and completion time
- Coordinate with technicians and the service team to ensure efficient workflow
- Ensure the daily inventory of technicians’ time is effectively sold
- Answer incoming service calls in a timely manner
- Return all voicemails within one hour
- Provide a high level of customer service for all owner inquiries, whether by phone or in person
- Follow all company policies and procedures
- Follow all state, OSHA, and EPA requirements, including signatures and estimates
- Follow all Ford guidelines for warranty repairs, parts coverage, and prior approvals
- Complete all assigned Ford training and maintain required Ford certifications
- Take ownership of the customer experience and help create a positive, lasting impression
Schedule
Monday through Friday with some Saturdays required. Exact daily hours will be discussed during the interview.
Required Skills and Abilities
- Previous automotive service advisor, service writer, or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to provide exceptional customer service in a fast-paced environment
- Strong sales and upselling ability
- Excellent organizational and time management skills
- Ability to multitask and prioritize effectively
- Friendly, professional, and customer-focused personality
- Professional, well-groomed appearance
- Clean driving record
Education and Experience
- High school diploma or equivalent required
- Dealership or automotive service experience preferred
- Ford experience is a plus
Physical Requirements
- Must be able to bend and twist when entering and exiting customer vehicles
- Must be able to stand and walk for extended periods throughout the workday
What We Offer
- Medical, dental, and vision insurance
- 401(k) plan with employer matching
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family-owned and operated dealership
- Long-term job security
- Health and wellness coaching
- Discounts on products and services
Who We Are
Krieger Ford is a locally owned, family-operated Ford dealership serving Central Ohio for over 50 years. We are committed to providing an outstanding customer experience and creating a workplace where employees can grow and succeed.
At Krieger Ford, every employee plays a critical role in our success. We are looking for bright, driven, and energetic professionals who want to be part of a strong team and continue delivering the award-winning service and value our customers have come to expect.
