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Advanced Diagnostic and Troubleshooting:
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Utilize advanced Mopar/Stellantis diagnostic tools (e.g., WiTECH, MicroPod, CDA) and software to accurately diagnose complex mechanical, electrical, electronic, and software-related issues on all CDJR models, including gasoline, diesel, hybrid, and electric powertrains.
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Interpret complex diagnostic trouble codes (DTCs), analyze live data streams, and review technical service bulletins (TSBs) to identify the root cause of vehicle malfunctions.
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Perform comprehensive system tests for engine performance, transmission, electrical systems, HVAC, ADAS (Advanced Driver Assistance Systems), suspension, steering, and braking systems.
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Expert Repair and Maintenance:
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Execute highly complex repairs across all vehicle systems, including engine overhauls, transmission rebuilds, sophisticated electrical system repairs, module flashing and programming, and high-voltage hybrid/EV system work.
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Perform all levels of factory-scheduled maintenance and repairs in strict accordance with Stellantis (Mopar) specifications, procedures, and warranty guidelines.
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Ensure all repairs are completed accurately and efficiently, striving for "Fixed Right the First Time" (FRFT) to minimize comebacks and enhance customer loyalty.
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Conduct rigorous post-repair quality checks and test drives to verify proper vehicle operation.
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Technical Leadership and Mentorship:
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Act as the primary technical expert and resource for other technicians (A, B, and C-level), service advisors, and parts department personnel.
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Provide guidance, on-the-job training, and support to less experienced technicians, helping them develop their diagnostic and repair capabilities on CDJR vehicles.
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Stay current with the latest CDJR vehicle technologies, model updates, and repair techniques through continuous manufacturer-provided training (web-based, instructor-led, and Mopar CAP programs).
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Documentation and Compliance:
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Accurately and thoroughly document all diagnostic steps, repairs performed, parts used, and recommended future services on repair orders and the dealership's management system.
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Strictly adhere to all Stellantis warranty policies, procedures, and ethical standards.
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Ensure compliance with all federal, state, and local regulations, including environmental (hazardous waste disposal) and safety (OSHA) guidelines.
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Based on the detailed job description for a CDJR Master Technician, here are the key job requirements:
1. Certifications and Training:
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CDJR (Stellantis/Mopar) Master Technician Certification: This is the paramount requirement, signifying the highest level of expertise across the entire CDJR product line.
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ASE Master Automobile Technician Certification (A1-A8): Broad industry certification demonstrating proficiency in general automotive repair.
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Completion of Mopar Career Automotive Programs (Mopar CAP) or equivalent manufacturer training (Highly Preferred): Formal training specific to Stellantis vehicles.
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Experience:
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5-7+ Years of Automotive Technician Experience: A substantial portion of this experience must be dedicated to working on Chrysler, Dodge, Jeep, and Ram vehicles within a franchised dealership environment.
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Proven Diagnostic Track Record: Demonstrated success in accurately diagnosing and resolving complex, intermittent, and unusual vehicle issues.
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3. Technical Skills and Knowledge:
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Mastery of CDJR Diagnostic Tools: Expert proficiency with Stellantis-specific diagnostic software and tools (e.g., WiTECH, MicroPod, CDA).
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Advanced Electrical and Electronic System Expertise: Deep understanding and repair capability for vehicle electrical systems, module flashing/programming, and network communication (e.g., CAN bus).
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Comprehensive Powertrain Knowledge: Expert understanding and repair skills for gasoline, diesel, hybrid, and electric powertrains unique to CDJR vehicles.
- Proficiency in All Vehicle Systems: Expert knowledge and repair capabilities across brakes, steering, suspension, HVAC, ADAS, fuel systems, and emissions.
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Interpretation of Complex Technical Data: Ability to accurately read and interpret intricate wiring diagrams, detailed service manuals, technical service bulletins (TSBs), and diagnostic flowcharts.
