AUTOMOTIVE BODY SHOP MANAGER
Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: The Manager is responsible for managing the day-to-day operations of the Body Shop in professional manner while ensuring quality repairs, excellent CSI, tech and Employee retention, Insurance ratings, and growing the business.
THE PERKS:
- Competitive Compensation
- Employee Referral Program
- Employee Discounts on Sales and Service
- Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Holiday Savings Program with Employer Match
- Paid Time Off
- Holiday Pay
Skills & Qualifications:
- Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Effective verbal and written communication
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Problem solving skills
- Customer service
Education and Experience:
- High School Diploma or GED.
- 1-2 years in an auto body shop repair facility (preferred) or dealership service department.
Essential Duties & Responsibilities:
- Maintain Customer Satisfaction Index ratings (as determined by In house and Insurance indicators).
- Maintain dealership standards for “hours per customer repair order written”
- Greet customers in a timely, friendly and professional manner.
- Communicate with customers to determine the nature of their repair needs.
- Evaluate the vehicle thoroughly to determine extent of damage and need for repairs.
- Photograph the vehicle to support the damage for insurance purposes.
- Establish each customer’s method of payment. Obtain approval of credit if necessary.
- Obtain customer’s signature on repair order, provide customer with a copy.
- Work with insurance adjusters to ensure all information is provided in order for payment to be received.
- Check job status as often as necessary to ensure timely and accurate work.
- Handle telephone inquiries regarding work in progress and appointments.
- Compare final invoice with original repair order.
- Maintain current receivable schedules.
- Maintain current open RO counts.
- Manager meetings, expense reviews, operational reviews, and forecast meetings.
- Handle all insurance Companies, Make/Models.
- Ensure vehicles are repaired properly and on time.
- Ensure that work areas and customer waiting area are kept clean.
- Forecast goals and objectives for the department.
- Hire, train, motivate, counsel and monitor the performance of all body shop staff.
- Be sure shop is open and Employees are ready and eager to greet and handle Customers on time.
- Be to work on time and set the example for your employees.
- Provide technical assistance as needed.
- Monitor payroll.
- Keep abreast of new equipment and tools available and recommend purchases.
Physical Requirements:
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally requires the ability to lift 20 pounds of material.
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle repair facility.
- Occasionally, exposed to exhaust fumes or other airborne particles.
THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
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